Auntie Anne's History

Auntie Anne's core objective is customer satisfaction, so our main strategies came directly from customer insights. Variety of products is among key strategies of Auntie Anne's. Besides the constant new products, another strong character of Auntie Anne's is its membership program. The membership programs of Auntie Anne's effectively builds close relationship with its customers. We also provide direct contact channel for our customer via our website www.pretzelclub.com. The brand initiated several membership activities throughout the year which very well accepted by its members.
The brand consistently expands sales through new channels; such as, the hospital. Moreover, the strategy of "Reaching Core Target" has still been carried in order to cover potential market. These products introduction were effectively communicated to its target customers through several such media channels as TV commercial, Transits media, magazines and social media.
As a result of its professional management team, Auntie Anne's received the best of 14 International Awards from Focus Brand Inc. USA (the parent franchisor) namely;

1999 : International achievement award
2002 : Greatest overall percentage sales increase multiple units
2002 : Greatest overall percentage sales increase single unit
2004 : Outstanding Manager
2004 : Greatest overall percentage sales increase single unit
2005 : International award of excellence
2008 : Pretzel Perfect Store Award
2008 : Pretzel Perfect Leadership Award
2008 : Brand Excellence Award
2008 : Pretzel Quest Celebrity Chef Award
2009 : 2009 Franchise Partner of The Year
2009 : Auntie Anne's 2009 Year Over Year Sales Growth
2010 : 2010 Leading Edge Award
2010 : Auntie Anne's 2010 Year Over Year Sales Growth

In addition, with the perfect performance along the year, Auntie Anne's Thailand has been known for 'Thailand leadership model' and certified by Focus Brand Incorporation to be the Training Center of Asia Pacific, firstly in 2 branches which are Central Rama 9 and Siam Paragon. Auntie Anne's totally operates 101 stores with around 25% sales growth.